In brief
Shipping purchases from China to Canada is straightforward. The important part is checking the information that determines warehouse matching and route eligibility before the order begins.
Get your warehouse details from the App
Before ordering on Taobao, Tmall or another Chinese platform, open the Cainiao App and copy the China warehouse address and personal identifier provided for Canada consolidation.
Verify recipient, phone number, warehouse address and identifier on every order. Use the current details from your own account.
Check item eligibility before buying
Food, liquids, medicine, powders, batteries, branded goods and other special categories may have route-specific restrictions.
Use the restricted-item check in the Cainiao App before buying, and rely on warehouse review and Canadian customs requirements.
Allow time for parcels to arrive separately
Domestic orders do not have to arrive together. Track warehouse status in the App, then decide which parcels to consolidate and which route to use.
At international-shipping checkout, enter CANADA only if a promo-code field appears, and confirm the displayed result before payment.
When paying international shipping
Enter promo code CANADA
Actual savings, eligible routes and validity are shown on the Cainiao App checkout page.Independent guide. Recheck current rates, routes, estimates and item restrictions on the live order page before payment.